Due to a freakish lack of snow in the Rockies this year, I only recently sneaked in a couple of days of skiing. It was probably a mistake not to go sooner and more often because many of the dramatic breakthroughs in my career have happened while I was on the slopes. My first invitation to appear on the Oprah show came after a producer called asking about stress reduction tips and I told her she’d have to catch me later since I was skiing. All the other experts she had called were frantically sending her emails, personal letters, [...]

Cindy was my own little JFK: A riddle wrapped in a question locked inside an enigma. She’d been my client for nearly three months, but I still had no idea what she thought or felt. Our conversations always went something like this:

Me: “So, Cindy, what’s going on in your life?”

Cindy: “Oh, you know. Like, my parents…”

Me: “Yes?”

Cindy: “You know how they are.”

Me: “Um, not really. How are they?”

Cindy: “It’s like, well, anyway…I don’t know, they…like…”

Me: “Like what?”

Cindy: “You know.”

As flattered as I was that Cindy seemed to consider me omniscient (she said “you know” approximately four thousand times per [...]

“So,” I said to Michelle during our first session together, “if you were living your ideal life, what would you do today?” It’s a standard opening I use with almost every client, and Michelle gave me the standard response.

“Nothing.”

“Really?” I asked. “Nothing at all?”

“That’s right,” Michelle said, nodding wearily but emphatically.

“Fantastic!” I said. “Let’s get started!” Then I shut my mouth, settled back into my chair, and surreptitiously looked at my watch. Michelle lasted longer than most. We enjoyed nearly 15 whole seconds of stillness before she became unbearably nervous.

“What is this?” she asked. “What do you want me [...]

Few things incite a frothing, wild-eyed rage like asking people to talk about bad bosses. People aren’t just annoyed by poor leadership—they sputter and snarl as they describe their superiors, lusting for the chance to hit that bad boss with a perfect, withering insult. Or perhaps a truck.

It’s a little scary, then, to realize that we’re all likely to occupy a leadership role, from motherhood to mogulhood, at some point in our lives. When we blow it, our imperfections will be magnified by our authority. Leadership is simply too complex to do perfectly. I believe that the key to [...]

So, as you know, if you’ve been following my writing and coaching, I’m heavily into helping people reclaim their “true nature.” It is what I’ve always done, but with a new sense of purpose and urgency as change begins to make our habitual ways of behaving obsolete and counterproductive. I frequently review a list of “brain rules” created by Dr. John Medina, a developmental molecular biologist who specializes in understanding the brain. Medina’s first brain rule is that we learn best outside. Another is that since every brain is wired differently, we should follow our own impulses rather than adhering [...]