person and dog climbing down mountainside at sunrise with Martha Beck logo

While it’s difficult to give specific instructions because there are so many different combinations of operating systems (Mac, Windows), devices (laptops/desktops, smartphones, tablets), and browsers (Chrome, Firefox, Safari, Internet Explorer), we’ve put together a handy-dandy customized set of tips. You can see the most recent version here.

It’s most likely that Tip A in there will be all you need, but if not, we’ve included step-by-step instructions and screenshots for everything from downloading your file, to getting it into iTunes, to burning a CD in iTunes. (You need NOT have iTunes to listen to your files. Any audio player you have installed should work just fine.)

If troubles persist, please email [email protected] and let us know just what’s not working for you. It will help if you tell us:

  1. if you’re using a laptop/desktop, tablet or phone;
  2. if your operating system is Mac or Windows; and
  3. which browser (e.g. Firefox, Internet Explorer, Chrome, Safari) you are using.

Thank you!